Software for Local Internet Providers: Coverage Checks, Installs and Subscriber Records
Mythex lets a local internet provider build a website with an address availability check and a register-interest list for streets you do not cover yet, install booking only for covered addresses, a subscriber portal for bills, faults and moving home, and records that tie each address to its package and equipment. Describe your network and process in chat and publish.
Selling connections street by street
Coverage is the product: a house either sits on your fibre or within sight of a mast, or it does not. Every new subscriber needs an engineer visit, and installs fail in apartment blocks without landlord consent or on long driveways nobody mentioned. Engineers split days between installs, faults and network work, and swapping jobs happens by phone. The office fields 'is it available on my street', 'I am moving', and 'is there an outage' all day. Routers go out by serial number and rarely come back when people leave. Billing sits in a separate system. What helps is one record per address that knows its coverage, its subscriber, its install and its equipment, plus a status page people check before they phone.
- Address coverage check with packages per street
- Interest registered for uncovered streets
- Install slots only for covered addresses
- Access questions before the visit
- Faults logged against the network point
- Routers tracked by serial number
What you can build for local internet providers
An availability checker that also builds your next street
Visitors enter a postcode or address and see which packages reach them, with honest download and upload speeds. Uncovered addresses can register interest, counted by street. A status page shows outages, and business buyers find static IP and support hour details in their own section.
Build a website for my local internet provider with an address availability checker against our list of covered addresses, package pages with download and upload speeds, a register-interest form for uncovered streets counted by street, a network status page and a business section with static IPs and support hours.
Install booking that asks about access first
Morning and afternoon install windows, offered only for addresses that pass the coverage check. Before confirming, the form asks for property type, where the router should go and whether the landlord has agreed. A reminder goes out the day before, and cancellations free the slot for the same route.
Create install booking for my ISP. Only covered addresses can book. Offer morning and afternoon windows by area and engineer. Ask property type, router location and landlord consent before confirming, send a reminder the day before, and release cancelled slots.
Faults reported with the answers support needs
Subscribers see their package, router details, install date and bills. The fault form asks which lights are on, wired or wireless, one device or all. Moving home starts with a coverage check on the new address, and upgrades show the effective date.
Build a subscriber portal for my internet provider. Subscribers see package, router serial, install date and bills, report faults by answering router light, wired or wireless and all-devices questions, request a move with a coverage check on the new address, and request upgrades with an effective date.
Subscribers tied to the network point serving them
Each subscriber linked to an address, package, installed equipment and the cabinet or mast serving them, so clustered faults show up as a network problem. Leads by street wait for the network to arrive, contract end dates prompt retention calls, and business accounts hold several sites.
Make a CRM for a local ISP. Subscribers have address, package, equipment serials, contract end date and the network point serving them. Log faults per subscriber and show fault counts per network point. Keep street-level interest leads for uncovered areas, and business accounts with multiple sites.
Engineer days with room for faults
Installs, faults and network jobs grouped by area, engineer skills like fibre splicing or rooftop wireless matched to jobs, a daily buffer for urgent faults and two-person jobs booked together.
Build engineer scheduling for my internet provider. Jobs are installs, faults or network work, grouped by area. Engineers have skills (fibre splicing, wireless, mast work), two-person jobs need two engineers, and each day keeps a 90-minute buffer for urgent faults.
Every router from shelf to address and back
Routers and network terminals tracked by serial number to the subscriber's address, van stock per engineer, returns marked for testing, and reorder levels so installs never stop for lack of routers.
Create inventory for my ISP tracking routers and ONTs by serial number from stock to subscriber address, van stock per engineer for drop cable and connectors, returned equipment marked for testing, and a router reorder alert.
Your network systems stay where they are
The apps Mythex builds hold coverage lists, bookings, subscribers and equipment. Provisioning, RADIUS and network monitoring stay in your own systems; connecting them depends on whether they offer an API you connect yourself. Many providers start with a coverage list imported from a spreadsheet and update it as streets go live.
Launch pages for newly connected streets
When a street goes live, publish a page with that street's name in the headline, an availability check, install details and booking. Pair it with door hangers. Early installs on a street often bring the neighbours.
- Street name in the headline
- Install fee and visit length stated
- Booking straight from the page
Questions
Can subscribers book their own internet installation online?
Yes. The booking app offers install windows for covered addresses and collects property details first, and slots can be limited by engineer and area.
Can the availability checker use our coverage data?
Yes. Import your covered addresses or postcodes from a spreadsheet, and update them as new streets go live.
Can it handle monthly billing?
Invoices and prorated first and last months can be built in the app. Taking recurring card payments needs a payment provider you connect with your own account.
Do I need to code?
No. You describe what you need in chat. On Pro, your team can also edit the code and export it.
What does it cost?
The Free plan needs no card. Pro is $25 a month for a custom domain, code editing, export and more credits.
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